FXDOCKET FAQ CENTRE

Frequently Asked Questions

Find answers to common questions about FXDocket, Verified Experts, subscriptions, trading signals and our platform.

HELP CENTRE

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01 What is FXDocket? General

FXDocket is a financial markets education and expert marketplace that connects learners and traders with independently verified trading experts. The platform offers professional training, expert verification, daily trading signals and market insights.

02 Is FXDocket a broker? General

No. FXDocket is not a broker. We do not hold client funds, offer financial advice, execute trades or provide brokerage services.

03 Does FXDocket guarantee profits? General

No. Trading financial markets involves significant risk, and no profits or investment returns are guaranteed.

04 Which markets are covered? General

FXDocket experts may provide services relating to Forex, Gold (XAUUSD), Silver, Cryptocurrencies, Indices, Commodities, Oil and other financial instruments.

05 Is registration free? General

Yes. Creating an FXDocket account is free. However, some services such as subscriptions or training may require payment.

06 Why must I open a broker account? General

Broker accounts are required because all trading activities occur directly with regulated partner brokers. FXDocket never holds your trading funds.

07 Can I use my existing broker account? General

For Expert Verification, no. For followers, we recommend opening a new live account through FXDocket’s approved partner broker link because of its advantages. For following experts, the applicable broker requirements will be displayed during the onboarding process.

08 How do I contact FXDocket? General

Visit the Contact Us page to reach the FXDocket Support Team by email or telephone.

09 Who is a follower? Followers

A follower is a registered user who subscribes to receive trading signals or educational services from a Verified Expert through FXDocket.

10 How do I follow an expert? Followers

01
Register with FXDocket.
02
Open a live account with our partner broker (recommended).
03
Pay the subscription fee shown on the platform.
04
Read and accept the Terms & Conditions, Risk Disclosure and Disclaimer.
05
Start receiving signals inside your FXDocket dashboard.

11 Why must I accept the Risk Disclosure and Disclaimer? Followers

Trading involves financial risk.
Trading can result in losses.
Past performance does not guarantee future results.
FXDocket does not provide investment advice.
Trading decisions remain the follower’s responsibility.

12 Can I follow more than one expert? Followers

Yes, if you can afford to subscribe to more than one expert.

13 Where will I receive signals? Followers

All trading signals are delivered inside the FXDocket platform.

Live Signals
Entry Price
Stop Loss
Take Profit
Charts
Signal Updates
Expert Commentary
Performance History

14 Can I communicate with my expert? Followers

Where enabled, you may communicate through the messaging or discussion features provided within the platform.

15 Can I cancel my subscription? Followers

Yes. Subscription cancellation options are available from your dashboard. A subscription may only be cancelled after a subscription period expires.

16 What happens if I lose money? Followers

Trading losses are the responsibility of the individual trader. FXDocket does not reimburse trading losses.

17 How do I report an expert? Followers

Visit the expert’s profile and click the Report Expert button. Provide details of your concern, and FXDocket will investigate in accordance with its complaint handling process.

18 Does FXDocket guarantee expert performance? Followers

No. Experts are verified through FXDocket’s quality assurance process, but future trading performance cannot be guaranteed.

19 Who can become an FXDocket Verified Expert? Verified Experts

Anyone aged 18 or older who successfully completes the FXDocket Verification Challenge and satisfies the platform’s quality assurance requirements.

20 How do I become a Verified Expert? Verified Experts

01
Submit an application.
02
Open a new live account with an approved partner broker.
03
Complete the trading challenge.
04
Upload your trading statement.
05
Pass the Quality Assurance Review.
06
Complete your profile.
07
Start receiving followers.

21 Why must I open a new broker account? Verified Experts

This ensures that every applicant is assessed fairly under the same verification process and allows FXDocket to verify eligibility with the partner broker.

22 What happens after I pass the challenge? Verified Experts

Successful applicants will:

Receive a Verified Expert badge.
Be listed in the Expert Directory.
Set their subscription price, subject to applicable regulation and platform policies.
Receive followers through the platform.
Offer signals and, where approved, training services.
Earn from services rendered.

23 Can I decide my own subscription fee? Verified Experts

Yes, but subscription pricing is regulated. Experts choose their own subscription pricing, subject to any platform policies communicated by FXDocket.

24 How will I receive payments? Verified Experts

Follower payments are processed through an approved FXDocket third-party platform. The platform automatically deducts the agreed commission and pays the remaining balance to the Expert according to the payment schedule.

25 Can I offer training? Verified Experts

Yes. Approved trainers may use educational programmes through the FXDocket LMS.

26 Can FXDocket remove my verification? Verified Experts

Yes. Verification may be suspended or revoked if an Expert:

Violates platform rules.
Receives substantiated complaints.
Submits false information.
Engages in fraudulent activity.
Fails to maintain professional standards.

27 Can I advertise my own broker or services? Verified Experts

No. Experts may not advertise their own broker or services through the platform.

28 Who owns my educational content? Verified Experts

Experts may submit educational content to FXDocket for approval while granting FXDocket the rights necessary to display and distribute that content on the platform in accordance with the Expert Agreement.

29 How are subscription payments handled? Payments

Payments are securely processed through the FXDocket-approved third party.

30 Can subscribers or students pay the Expert directly? Payments

No. Subscriber and student payments are not made directly to Experts.

31 Which payment methods are accepted? Payments

Available payment methods will be displayed during checkout and may vary by country.

32 Is my information secure? Security

FXDocket uses reasonable technical and organisational measures to help protect user information and payment data.

33 Does FXDocket have access to my trading funds? Security

No. Your trading funds remain with the chosen recommended partner broker. FXDocket does not manage client trading accounts or hold client deposits.

34 How do I protect my account? Security

Use a strong password.
Enable two-factor authentication if available.
Never share your login credentials.
Report suspicious activity immediately.

35 Is trading risky? Risk & Legal

Yes. Trading leveraged financial instruments involves substantial risk and may result in significant financial losses.

36 Is FXDocket a financial adviser? Risk & Legal

No. FXDocket provides educational services, technology and a marketplace connecting users with Verified Experts. It does not provide personalised investment advice.

37 Where can I read the legal documents? Risk & Legal

You can review the following documents at any time:

Terms & Conditions
Privacy Policy
Risk Disclosure
Disclaimer
Expert Agreement
Cookie Policy

These documents are available from the website footer and must be accepted where required before accessing certain services.

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